RETURNS AND EXCHANGES
Would you like to exchange and/or return your order?
At ALEYOLÉ we guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you are free to change or return your purchase.
Reasons accepted for exchanges and /or returns:
I want to exchange my article for another
I want to change the size of my item
I have received my order in poor condition
I don't like my products
*** We only accept returns and /or exchanges made within 30 days of the delivery date.
What steps must I take in order to exchange and / or return?
Contact us by email at firstname.lastname@example.org with your order number, name and your reason for the exchange or return. The article must be returned in the same condition in which it was received. Please send us the article using or including the original packaging as well as the instructions, and any documentation that may have accompanied it.
Returns and exchanges must be sent to:
Carrer Laforja 103, bajos
08021 Barcelona (Spain)
Once the package arrives and we have examined the article we will notify you and let you know if we have accepted your reason for exchange and/ or return. If we accept your reason to exchange or return we will communicate this to you by email.
In the case that you receive your product with a manufacturing defect, you must contact email@example.com within 30 days from receipt of the order and send us an image that clearly shows the damage, and we will try to verify whether the product is faulty or not. In the case that you are permitted to send the product to our offices, ALEYOLÉ will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after ALEYOLÉ has verified the said product is defective.
In the unlikely case, you receive an order that does not correspond to your purchase, you must contact firstname.lastname@example.org within 14 days of receiving the order and send us an image showing everything you have received with the respective information of each product. We will verify what you send us and resolve the issue promptly. In the case you are required to send the product to our offices, ALEYOLÉ will bear the shipping costs. Once we have verified that the said order is wrong, the refund or change will be issued to the affected customer. The product must not have been used and must be sent with its original packaging.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by ALEYOLÉ through Paypal or bank transfer.
When will I receive my refund?
When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 30 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.