Additional Jewelry box
With every ALEYOLÉ order you will find a classic gift box included in the packaging. Within the gift box each jewel is individually placed in its respective velvet bag. If you would like to recieve extra boxes, please add as many as you want.
At Aleyolé we strive to create long-lasting, quality jewels that accompany you throughout your day.
The vast majority of our jewels are made of 925 Sterling Silver and covered with a layer of 18k gold plating or gold Vermeil. In some cases, the products are made of brass and covered in a resiliant layer of either 925 Sterling Silver, gold or gold vermeil. However, no matter the base, all our jewels are carefully made, high-quality products with a fine jewelry finish.
Gold vermeil vs. gold plating
As for our gold vermeil plated jewels, you might be wondering what's the difference between the gold plated and gold vermeil.
Easy: They both mean the same thing, a layer of gold. The difference is in the thickness of the layer. Our gold vermeil, in particular, is as thick as three microns, compared to the one or two microns that gold plated jewels have, which means that gold vermeil jewels are less likely to fade, tarnish, or wear off in time. In fact, compared to solid gold it is the next best choice for high quality gold jewelry.
Integrity of the products
To ensure the gold plating isn't damaged and the jewels maintain their integrity for a long time, do not expose the jewelry to water, perfumes, alcohol or any other substances. If exposed to any of the previously mentioned liquids, the gold used for plated jewels will deteriorate. Due to their close proximity to the skin and how closely they interact with the human body, we cannot guarantee that the gold plating will last forever. For these reasons it is advisable to know that gold-plated jewelry requires more care or, if your experience tells you that it does not last, choose Silver jewelry.
We currently have a small collection made of 18K solid gold and diamonds. The gold, in this case, lasts forever given that it's solid gold.
Shipping & Delivery
Worldwide Express shipping
All our orders are prepared within a maximum period of 24 working hours. Shipments in 24-72 hours worldwide with our Premium Shipping method and free shipping over a certain amount with the Standard Shipping method.
Shipment tracking at all time
You will receive an email when our warehouse has your order ready to send and another from the courier company with all the information, so you can track the shipment and/or make any changes.
You can obtain more information about Shipments and Deliveries times and costs at the following link or contact our customer service team.
EXTENDED Returns & Exchanges
THIS NOVEMBER YOU HAVE 60-DAYS EXTENDED RETURNS AND EXCHANGE
Easy and extended returns
We offer a 60 days period for changes and returns from receipt of the order. Manage the exchange or return request yourself in 2 simple steps and we will manage it within a maximum period of 48 working hours.
Free Change of size or product
So don't worry if the ring or necklace size isn't right or if you want to exchange it for another product.
In these cases the first change is totally free.
Quick return of your money
We manage refunds within 24-48 hours once we receive it in our warehouse and we make the refund through the same payment method used. The return time may vary according to the bank. This time is foreign to Aleyolé Jewelry.
You can obtain more information about Exchanges and Returns at the following link or contact our customer service team.
Click here to check all FAQ's
How to apply a discount code
When you start the checkout, you can apply any discount code or a gift card there
Free content with every order
All our orders include for free: An original ALEYOLÉ pouch or case, to protect your jewelry.
An exclusive design box to store them. There are 4 different designs and you can buy them additionally in our store. See all accesories
You can obtain more information about Exchanges and Returns at the following link or by contacting our customer service team.
Materials of our products
All our jewels, unless specified in the product description, are made of 925 Sterling Silver with 18K Gold plating.
Out of stock products
When some product is out of stock, you can leave your email in the same product page to receive a notice once it will be available again.
You can find ALEYOLÉ’s official Flagship store in Barcelona. View location.
We also have distributors in more than 130 cities on 5 continents. Check them out here.
Additional Jewelry box
We offer a free Shipping Method for all countries for orders over certain amount.
Spain: Orders over 40€
Europe Zone 1: Over 60€
Rest of Europe: Over 100€
Rest of the World: Over 150€
Shipping times are approximate range since we group countries by shipping areas. Once your order leaves our warehouse you will receive an email with the tracking to know more exactly the date of receipt.
CUSTOMS & TAXES
In European Union, United Kingdom and United States all the custom costs and taxes are included in the standard shipping costs.
You don't have to pay any hidden cost once receive it.
For other countries, ask the custom office in your area for more information.
RETURNS & EXCHANGES
THIS BLACK FRIDAY EXTENDED 60-DAYS RETURNS & EXCHANGE
You have 60 days once you receive it to proceed with the return in two simple steps. Free change of size or product, so don't worry if the ring or necklace size isn't right or if you want to exchange it for another product. More info.
READY TO GIFT
Dressed to impress, all our designs will be safely packaged in unique boxes that come in different colours.
DO YOU NEED HELP?
Contact our team of experts by chat or by email. Hours: 10:00 a.m. to 6:00 p.m. CET.CONTACT US